Privacy Policy

Last updated: 1 July 2026

Silque Beauty Studio (“we”, “us”, “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website (silquebeauty.co.uk) or use our beauty treatment services.

We are the data controller for the personal information described in this policy and comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Studio address: 56 High Street, Maidstone, Kent, ME14 1SY Email: info@silquebeauty.co.uk Phone: 07803 525566

1. Information We Collect

We collect personal information in the following ways:

Information you provide to us directly, such as when you fill in our contact or booking enquiry form, send us an email, message us on social media, or speak to us in person or by phone. This may include:

• First and last name
• Mobile number and email address
• The treatment you’re interested in
• Any message or notes you provide (including relevant health or skin information you choose to share, where needed to deliver a treatment safely, such as allergies, skin sensitivities, or medical conditions)

Information collected automatically, such as your IP address, browser type, device information, and pages visited, collected through cookies and similar technologies when you use our website (see Section 5 below).

Information from third parties, for example if you book or message us through Instagram or Facebook, we may receive your username and message content via those platforms, subject to their own privacy policies.

We do not collect or store any payment card details on our website. Payments for treatments are taken in person at the studio.

2. How We Use Your Information

We use your personal information to:

• Respond to your enquiries and process appointment bookings
• Provide, manage, and follow up on treatments you’ve booked
• Maintain client records, including relevant treatment and consultation notes, for your safety and continuity of care
• Send appointment confirmations, reminders, or changes (by phone, SMS, or email)
• Send you offers, news, or updates about the studio, where you have agreed to receive these — you can opt out at any time
• Improve our website and services
• Comply with our legal and regulatory obligations

3. Our Legal Basis for Processing

Under UK GDPR, we rely on the following legal bases:

• Contract – to respond to bookings and provide treatments you’ve requested
• Consent – for marketing communications and certain cookies; you may withdraw consent at any time
• Legitimate interests – to run and improve our business, maintain client and safety records, and respond to enquiries
• Legal obligation – where we need to keep certain records (e.g. for insurance or health and safety purposes)

Where we collect health-related information (such as allergies or skin conditions relevant to a treatment), we only do so with your consent and to ensure the treatment is safe and suitable for you.

4. Who We Share Your Information With

We do not sell your personal information. We may share it with:

• Trusted service providers who help us run the studio and website (for example, website hosting, booking, and email service providers), who are required to protect your data
• Professional advisers (such as accountants or insurers), where necessary
• Law enforcement or regulators, where required by law

We do not transfer your personal data outside the UK, except where a third-party service provider we use stores data on servers located outside the UK; in such cases we ensure appropriate safeguards are in place.

5. Cookies and Website Analytics

Our website may use cookies and similar technologies, including:

• Essential cookies – needed for the website to function properly
• Analytics cookies – to understand how visitors use our site
• Embedded content – our website may include embedded content from Instagram and Google Maps. These third parties may set their own cookies and collect data about your interaction with that content, in accordance with their own privacy policies

You can control or disable cookies through your browser settings. Please note that disabling cookies may affect how the website functions.

6. How Long We Keep Your Information

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this policy, including:

• Enquiry and booking information: retained for a reasonable period to manage your booking and follow-up, and then deleted or anonymised unless you become a client
• Client treatment records: retained for as long as you remain a client and for a period afterwards as required for insurance, legal, or safety purposes
• Marketing consent: until you withdraw your consent

7. Your Rights

Under UK GDPR, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information, in certain circumstances
• Object to or restrict how we use your information
• Request a copy of your information in a portable format
• Withdraw consent at any time, where we rely on consent
• Lodge a complaint with the Information Commissioner’s Office (ICO) at ico.org.uk

To exercise any of these rights, please contact us at info@silquebeauty.co.uk.

8. Children’s Privacy

Our services and website are not directed at children. We do not knowingly collect personal information from children under 16 without parental consent.

9. Security

We take reasonable technical and organisational measures to protect your personal information against unauthorised access, loss, or misuse. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. Any changes will be posted on this page with an updated revision date.

11. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:

Silque Beauty Studio 56 High Street, Maidstone, Kent, ME14 1SY Email: info@silquebeauty.co.uk Phone: 07803 525566